Help Center

If you have a questions that not listed on our FAQ or website feel free to email our team at:

support@artofenso.com.

All Inquiries will be answered within 48 hrs.

Each order is expected to ship within 2 business days of the order being placed.You will receive a confirmation email once your order has been placed and then again once your package has shipped. This second email will contain any tracking information you need to track your order. For any other questions, please feel free to reach out to us at support@artofenso.com.

Follow these steps:

• Check for tracking information in your email. We send an automated email with tracking once the order is shipped. Please check your tracking prior to reaching out to customer service

• If your tracking has not updated with the carrier in a few days, we ask that you contact the carrier with your tracking ID to verify the status

• If your order was attempted to deliver and failed to deliver, we ask that you contact the carrier with your tracking ID to verify the status. There may be a mistake in the address provided or confusion with the drop off location.

Shipping destinations:

• We ship both domestically (USA) and worldwide

Shipping times:

• Local orders (USA) take 3-5 business days to be delivered to you and we ship within 2 business days from the date of purchase
• International orders take 12-15 business days to be delivered via Carrier USPSM and we ship within same 2 business days
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $75 will have free shipping
• Orders under $75 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout

Carrier:

• We have chosen to use USPS carriers so that your package is brought all the way to your doorstep, Too often are packages left in the mailrooms or outside of the building. We have found USPS as a more trusted partner to bring the order directly to our customers

You can select your preferred payment method at checkout:

• All major Credit Cards & Debit Cards (Visa, Mastercard, AMEX, Discover)

• Paypal - Accepted through checkout

• Note that additional exchange fees may apply if your currency is other than US dollars
  

Subscription orders: 

•  Will be charged monthly 10 days before shipment date. We request any cancellations be Made 15 days before your next shipment so the administrative work can be processed and cancelled. Any orders that are not cancelled within 15 days will be shipped and cancelled for the following month. 
  

• All Subscription orders are not subject to return or exchange for store credit unless accepted by customer service

The Enso Promise. Your 100% satisfaction is important for us, so we offer a 30-day Return & Exchange Policy:

• We have a 30-day Return & Exchange Policy, since the day item was delivered via the tracking
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase
• Please note that customers are responsible for shipping costs of returned items
• For returns, please email support@artofenso.com with the subject 'Return' and include your order number, name and the reason for the return
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid a "lost package" situation
• When returned item is received and inspected, customer receives a confirmation email, notifying them about the status of the refund
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order, you can do so by going to the product page and clicking "add to cart". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2 business days.

Our support team is always happy to guide you at any step!

Email us at support@artofenso.com

We have done our best to source the purest form of ingrediants. We maintain the certifications for Gluten Free, Non-GMO and Certified Organic. 

We recommend speaking with your primary healthcare physician prior to taking dietary supplements during pregnancy or breast-feeding. 

Yes, Art of Ensō products and superfoods are 100% Certified USDA Organic. We source the purest ingredients to maintain our USDA, Non-Gmo & Vegan certifications.

Every batch of product is tested to make sure you receive the intended benefits of using our products

Art of Ensō products are good to consume up to 12 months after the manufactured date. Since we use all-natural vitamins & herbs they will naturally begin to break down over time.

We recommend keeping Art of Ensō products in a cool, dry place and to avoid direct sunlight.

After the expiration date we cannot guarantee the nutritional value or complications with consumption.

Adding Products:

You can add a product to your Enso Subscription via your account page. Simply sign in by clicking on the person icon at the top right corner of our homepage and select ‘Edit Subscriptions.’ Then select ‘Subscriptions’ under your name and choose ‘Add Product.’ You will then have the option to add that product to your existing delivery date or choose a custom date.   

Please note: You can add an additional subscription product to your order 72 hours before your next order ships.

How to cancel subscription:

You can skip a delivery on your account page. Simply sign in via the person icon at the top right corner of our homepage and select ‘Edit Subscriptions’ then select ‘Delivery Schedule’. There you can see all future deliveries and skip as needed.

You can also cancel your subscription at any time through your account page. Simply sign in (same way as above) and select ‘edit subscriptions’, select ‘subscriptions’ under your name and select CANCEL next to your purchase.  

If you experience any trouble cancelling or skipping your next subscription, please reach out to us at support@artofenso.com and we will get back to you!

Returns for Subscription Orders: 

•  Will be charged monthly 10 days before shipment date. We request any cancellations be Made 15 days before your next shipment so the administrative work can be processed and cancelled. Any orders that are not cancelled within 15 days will be shipped and cancelled for the following month. 
  

• All Subscription orders are not subject to return or exchange for store credit unless accepted by customer service

We have designed out products so that you can take them together and receive no harm. We recommend that products are taken at different times of the day to receive the benefits they were designed for. 

Example:  Take Supergreens in the morning, Vitality in the afternoon, and Recharge in the evening.

We do acknowledge that everyone is different and we suggest that you make the final decision on the preferred timetable for consumption depending on how you feel is best.

** It is recommended to take the suggested serving size and not to consume more than is recommended daily. 

Each Art Of Ensō blend has been formulated by weight not by volume, meaning each product may have a different amount based off visual reference, but each formulation has the correct amount of servings stated on the packaging,

If you have any concerns that your package may not have been sealed upon receiving please contact our team at support@artofenso.com

We recommend storing your products in a cool, dry place at room temperature. It is also recommended that the products not be left in the direct sunlight. Since our products are made from all natural herbs the sunlight will start to eliminate the nutritional value over long periods of exposed sunlight.

Some of you may wonder what the Prop 65 warning is, Don't be afraid, Prop 65 is a mandated statement that by law requires all California based companies to add a notice to their label or website that the product may contain a "chemical known to the state of CA to cause cancer, birth defect or reproductive harm."  The reason we have to put this statement is because our ingredients from from the ground which there may have been contamination along the way to production. 

Art Of Ensō would not be impacted by the law if we were not based in California.... However we can't beat the sunshine! 

On a more serious note we have done everything that we can to make sure we source the purest organic ingredients and test all products to make sure its safe for human consumption. 

International taxes and import duties might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:

• the price paid for the goods,
  
• the insurance cost,
• the shipping cost.

Art Of Enso will not pay for the import cost or provide refund for customers who are unwilling to pay for import. If a package is left at Carrier, Importing, or postal office for too long the customer runs a risk of discarding the merchandise. In the event that this happens, Art of Enso will not be at fault.